AT A GLANCE
Category Home Application type Online application Cover start date Confirmed after acceptance Typical decision Instant or manual review Payment options Monthly or annual
WHAT IT IS
About Home Emergency Cover
Practical support for sudden problems with your heating, plumbing, drainage, electrics or home security.
WHO IT IS FOR
Is this right for you?
✓ Homeowners who want emergency support ✓ Landlords protecting occupied properties ✓ Families reliant on heating and hot water ✓ Anyone who wants access to trusted tradespeople
WHAT IT MAY COVER
Typical cover included
Subject to policy terms and conditions. Not all items are included on all plan levels.
✓ Boiler and central heating breakdowns ✓ Plumbing and drainage emergencies ✓ Electrical failures inside the home ✓ Broken or damaged external locks ✓ Pest infestations requiring urgent treatment ✓ Emergency roof repairs after storm damage
Ready to apply?
Start your application and we’ll guide you through the next steps. Cover does not begin until your application is accepted and confirmed.
Start your application
KEY BENEFITS
✓ 24/7 emergency assistance line ✓ Qualified local tradespeople ✓ Call-out, labour and parts within policy limits ✓ No need to source an emergency contractor yourself
WHAT MAY NOT BE COVERED
Common exclusions
• Routine maintenance and wear and tear • Problems known before the policy began • Cosmetic damage without an emergency • Repairs above the policy’s claim limit • Properties left unoccupied beyond the allowed period
WHAT TO EXPECT WHEN YOU APPLY
How emergency assistance works
01 Report the problem — Call the emergency helpline and explain what has happened. 02 Tradesperson appointed — A qualified contractor is arranged with an estimated arrival time. 03 Emergency made safe — The immediate problem is repaired or contained within your policy limits.
FAQS
What counts as a home emergency?
Is there a call-out fee?
Are parts and labour included?
How quickly will someone attend?
RELATED PRODUCTS
